Customer Service in Libraries : Best Practices
Book Details
Format
Paperback / Softback
Book Series
Best Practices in Library Services
ISBN-10
0810887487
ISBN-13
9780810887480
Publisher
Scarecrow Press
Imprint
Scarecrow Press
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Feb 13th, 2013
Print length
118 Pages
Weight
180 grams
Dimensions
22.80 x 16.30 x 1.10 cms
Product Classification:
Library, archive & information managementCustomer services
Ksh 10,800.00
Manufactured on Demand
0 in stock
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Quality
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In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
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