Human Sigma : Managing the Employee-Customer Encounter
Book Details
Format
Hardback or Cased Book
ISBN-10
1595620168
ISBN-13
9781595620163
Publisher
Gallup Press
Imprint
Gallup Press
Country of Manufacture
US
Country of Publication
GB
Publication Date
Oct 28th, 2007
Print length
320 Pages
Weight
652 grams
Dimensions
23.70 x 16.20 x 2.90 cms
Product Classification:
Customer services
Ksh 3,800.00
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Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.
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