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It's All About Service

By: Ray Pelletier (Author)

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Ksh 4,150.00

Format: Hardback or Cased Book

ISBN-13: 9780471716754

Publisher: John Wiley & Sons Inc

Publication Date: Jun 10th, 2005

Weight: 448 grams

Dimension: 23.70 x 16.10 x 2.40 cms

Category: Customer services

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Practical strategies for better customer service based on the principles of servant--leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not).

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