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Key Concepts in Hospitality Management

By: Jennifer Raga (Author)

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Ksh 38,900.00

Format: Hardback or Cased Book

ISBN-13: 9781680945997

Publisher: Arcler Education Inc

Publication Date: Nov 30th, 2016

Weight: 810 grams

Dimension: 26.40 x 18.50 x 2.40 cms

Category: Hospitality industry

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Explreos key concepts in hospitality management. There are four different stages to the guest cycle: pre-arrival, arrival, occupancy and departure. The front office team are part of each of the four stages. This text discusses what happens at each stage and the importance of each stage from both the guest's perspective and the perspective of the host accommodation.

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