Managing Service Level Quality : Across Wireless and Fixed Networks
by
Peter Massam
Book Details
Format
Hardback or Cased Book
ISBN-10
0470848480
ISBN-13
9780470848487
Publisher
John Wiley & Sons Inc
Imprint
John Wiley & Sons Inc
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Sep 27th, 2002
Print length
184 Pages
Weight
382 grams
Dimensions
23.60 x 15.70 x 1.60 cms
Product Classification:
Customer servicesCommunications engineering / telecommunications
Ksh 19,600.00
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Service Level Management (SLM) is a way of analyzing services viewed in the context of users or service consumers, their requirements, their priorities. This is the first book available which applies quality of service techniques and technologies to wireless/mobile networks 3G/UMTS.
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