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Monitoring, Measuring, and Managing Customer Service

By: California) Goodman Gary S. (Goodman Communications Corporation in Glendale (Author)

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Ksh 8,800.00

Format: Hardback or Cased Book

ISBN-13: 9780787951399

Publisher: John Wiley & Sons Inc

Publication Date: May 15th, 2000

Weight: 540 grams

Dimension: 26.60 x 18.80 x 1.80 cms

Category: Customer services

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Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored, measured and managed. Drawing from the author's seminar programme, this title provides readers with a system for building and sustaining customer service.

Get Monitoring, Measuring, and Managing Customer Service by Gary S. (Goodman Communications Corporation in Glendale, California) Goodman at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by John Wiley & Sons Inc and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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