Book Details
Format
Hardback or Cased Book
Book Series
Springer Series in Design and Innovation
ISBN-10
3030562816
ISBN-13
9783030562816
Edition
2021 ed.
Publisher
Springer Nature Switzerland AG
Imprint
Springer Nature Switzerland AG
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Aug 28th, 2020
Print length
89 Pages
Weight
316 grams
Dimensions
16.40 x 24.20 x 1.30 cms
Product Classification:
Business innovationService industriesProduction engineering
Ksh 8,100.00
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This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes.
Introduction.- An approach to service design.- Core service design capabilities.- Designing for the level of service as interaction.- Designing for the level of ''service as infrastructure.- Designing for the level of service as systemic institutions.- Navigating service design tools using the map of capabilities.- Beyond this book.
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