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Strategic Customer Care

By: Stanley A. Brown (Author)

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Ksh 4,300.00

Format: Hardback or Cased Book

ISBN-13: 9780471643425

Publisher: John Wiley & Sons Inc

Publication Date: Jul 15th, 1999

Weight: 595 grams

Dimension: 24.60 x 16.20 x 2.30 cms

Category: Customer services

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Most organizations today recognize the importance of improving customer care--the need to go beyond traditional customer service and truly manage customers as assets--but only about 6% apply its principles effectively. This book fully explains the three stages in the evolution of customer care.

Get Strategic Customer Care by Stanley A. Brown at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by John Wiley & Sons Inc and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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