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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

By: PhD Michelli Joseph (Author)

15 in stock

Ksh 3,950.00

Format: Hardback or Cased Book

ISBN-13: 9780071548335

Publisher: McGraw-Hill Education - Europe

Publication Date: Jul 16th, 2008

Weight: 410 grams

Dimension: 22.60 x 14.60 x 2.60 cms

Category: Customer services

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When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.

Get The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph, PhD Michelli at the best price and quality guranteed only at Werezi Africa largest book ecommerce store. The book was published by McGraw-Hill Education - Europe and it has pages. Enjoy Shopping Best Offers & Deals on books Online from Werezi - Receive at your doorstep - Fast Delivery - Secure mode of Payment

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