A Practical Guide to Call Center Technology : Select the Right Systems for Total Customer Satisfaction
by
Andrew Waite
Book Details
Format
Paperback / Softback
ISBN-10
1578200946
ISBN-13
9781578200948
Publisher
Taylor & Francis Ltd
Imprint
CMP Books
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jan 2nd, 2002
Print length
504 Pages
Weight
692 grams
Dimensions
22.80 x 15.20 x 2.80 cms
Product Classification:
Public relationsCustomer services
Ksh 9,300.00
Werezi Extended Catalogue
0 in stock
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Quality
Fast
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
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