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Measuring Customer Service Effectiveness

By: UK) Cook University of Sussex England Institute of Development Studies Sarah (University of Sussex (Author)

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Ksh 31,200.00

Format: Hardback or Cased Book

ISBN-13: 9780566085383

Publisher: Taylor & Francis Ltd

Publication Date: Oct 22nd, 2004

Weight: 458 grams

Dimension: 17.70 x 25.00 x 1.10 cms

Category: Research methods: general

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1. The Business Case for Measurement; Return on investment in customer service; Measurement and service strategy; What to measure; Timing your measurement; Assess your current approach to customer service measurement; 2.

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