Complaint Management Excellence : Creating Customer Loyalty through Service Recovery
by
Sarah Cook
Book Details
Format
Paperback / Softback
ISBN-10
0749465301
ISBN-13
9780749465308
Publisher
Kogan Page Ltd
Imprint
Kogan Page Ltd
Country of Manufacture
GB
Country of Publication
GB
Publication Date
May 3rd, 2012
Print length
208 Pages
Weight
334 grams
Dimensions
23.30 x 15.40 x 1.20 cms
Product Classification:
Customer services
Ksh 7,200.00
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Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.
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