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Complaint Management Excellence

By: Sarah Cook (Author)

Out of stock

Ksh 0.00

Format: Paperback or Softback

ISBN-13: 9780749465308

Publisher: Kogan Page Ltd

Publication Date: May 3rd, 2012

Weight: 334 grams

Dimension: 23.30 x 15.40 x 1.20 cms

Category: Customer services

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Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.

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