Customer Care Excellence : How to Create an Effective Customer Focus
6 Revised edition
by
Sarah Cook
Book Details
Format
Paperback / Softback
ISBN-10
0749457058
ISBN-13
9780749457051
Edition
6 Revised edition
Publisher
Kogan Page Ltd
Imprint
Kogan Page Ltd
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Nov 3rd, 2010
Print length
288 Pages
Weight
430 grams
Dimensions
23.30 x 15.80 x 1.80 cms
Product Classification:
Customer services
Ksh 6,450.00
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Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
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