Maximizing Call Center Performance : 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Book Details
Format
Paperback / Softback
ISBN-10
1578200261
ISBN-13
9781578200269
Publisher
McGraw-Hill Education - Europe
Imprint
McGraw-Hill Inc.,US
Country of Manufacture
GB
Country of Publication
GB
Publication Date
Jan 1st, 1999
Print length
137 Pages
Weight
226 grams
Dimensions
15.70 x 22.90 x 0.90 cms
Product Classification:
Management & management techniquesCustomer services
Ksh 5,400.00
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Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h
Ever wish you could find out how North America''s biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h
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