The Call Center Dictionary : The Complete Guide to Call Center and Customer Support Technology Solutions

Name: The Call Center Dictionary
Brand: Taylor & Francis Ltd
SKU: 9781138412330
Price: 37800 KES
Availability: OutOfStock
ISBN: 9781138412330

by Madeline Bodin

Book Details

Format Hardback

ISBN-10 1138412333

ISBN-13 9781138412330

Publisher Taylor & Francis Ltd

Imprint CRC Press

Country of Manufacture GB

Country of Publication GB

Publication Date Aug 21st, 2017

Print length 232 Pages

Weight 453 grams

Product Classification: Sales & marketing Sales and marketing Digital and Information technology: general topics Information technology: general issues Network management Computer architecture & logic design Computer architecture and logic design

KSh 37,800.00

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Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today''s call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

Get The Call Center Dictionary by Madeline Bodin at the best price and quality guaranteed only at Werezi Africa's largest book ecommerce store. The book was published by Taylor & Francis Ltd and it has 232 pages.